SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
7-12 Business days |
| Canada, Europe |
7-15 Business days |
| Australia, New Zealand |
7-15 Business days |
| Mexico, Central America, South America |
10-20 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contain your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be canceled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be canceled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Benyar (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of benyar.us
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorize you to do so.
Looks good quality. Same as the photo
Satisfied with the time, product accuracy and quality, works well, arrived ahead of time.
Product arrived, well packed, not used yet, but it is the same as store's description
nice as described
What is written in the description is confirmed. The product is of high quality, it causes only positive emotions.
Good product and good quality I am satisfied Works very well... I haven't wet him yet... Says it's water proof... Time will tell.
Arrived very well and it works, so far, well without problems, I hope the battery lasts more than two years. They comply with what they say.
You have a number of spheres to Change, very complete the properties of the steps, miles traveled. And a very sporty strap.. And arrive in less than 10 days to Spain
Conform to the description
According to what others have
Normal watches, it copes with its functions only when you wash in the shower at times turns on and goes somewhere))
The watch looks very decent. Downloaded the app and tied it to the phone. All functions work as long as everything, since I use the second day)). Seller rekmenduyu
Good is OK battery bit poor because week time
All right, good store, very nice watch.
As seen in the photo, good Watch advises it
Works well, the heart rate and blood pressure look fairly fair.
Super recommend very good smartwatch
Arrived 12 days earlier. Is of very good quality. Excellent finish. Is beautiful. The application easy to use. Easy to link.
Very good, same as the description
As described, good quality overall. The bracelet is good. Not tried yet. Support for now. I will come back after the test.
Quality price of ten
Wow, sensational, smart, received within established days.
I received it's very good
Produits conformes
A clock pass. Nice to meet him. Same as the description.
Super Good or item 100% recommended to store good product
not received red band
Great watch and easy to set up.
Fast shipping and very good store thanks. I will try the clock and add a comment
Thank you for the delivery of the while satisfied
nice
Bon produit
Good product
Same as in description and photos.
dope