Bluetooth version: Bluetooth 5.2 + BLE Audio Dual mode (dual audio mode)

Supports 24-hour real-time heart rate/oximetry monitoring

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Connect a Bluetooth call at once

The watch supports languages： Chinese (Simplified, Traditional), English, Japanese, German, Korean, Italian, French, Spanish, Portuguese, Arabic, Russian, Hindi, Polish, Dutch, Czech, Indonesian

The mobile APP supports languages： Chinese (Simplified, Traditional), English, Japanese, German, Korean, Italian, French, Spanish, Portuguese, Arabic, Russian, Hindi, Polish, Dutch, Czech, Indonesian

Q: Why does the android mobile disconnect?

A: Android mobile phone system memory management will be forced to turn off the background app, you need to turn off the power saving mode, and the app will not be forced to close. the app must be running in the background, and Bluetooth will not automatically disconnect.

Q: Why couldn’t I connect the Bluetooth?

A： 1. Please download the app first

2. Search Bluetooth name on your APP and then connect it.

3. You can see a request to connect on the phone, click “pair.

If you had connected the Bluetooth before, please clear all your phone’s Bluetooth devices.

Q: Why does the pedometer not count steps when I have already started walking?

A: To reduce errors, the smart watch usually sets an initial value of 10, it will count steps when we walk more than 10 steps. The APP will show the real walking steps and start counting from step 10.

Q: Why the device cannot boot or start up properly?

A: Please charge your new device for at least 10 minutes or more before the first usage, this ensures normal device boot and optimal operation. For devices with removable batteries, ensure they are properly installed before charging.

Q: Why does the blood pressure value deviate from the sphygmomanometer?

A: The deviation between the measurement value of the watch and the sphygmomanometer is determined by a variety of factors. The measurement site of the sphygmomanometer is in the radial artery, and the measurement site of the watch is the two main branches of the arteriole. Normally, the aortic blood pressure measurement and the arteriole Blood pressure measurements will vary by three to forty; if you use a watch and a sphygmomanometer to measure at the same time, because the blood ?ows in the artery in the direction of the centrifuge, the sphygmomanometer measures the straps so that the lower part of your elbow is under pressure. Temporary blood cannot? Now smoothly to the branch of the artery below, and the vascular tension is increased, which will make the upper and lower blood pressure measurement values more biased.

Q: Can not find the device when pairing the device?

A: Please make sure the distance between the phone and the device is less than 0.5m

Please make sure the device is not under a low battery. if there is still a problem with 1.5 hours of charging, Please contact us.

Q： Is the watch waterproof?

A： The watch is splash-proof and sweat-proof, so it is ok while you are doing sports. But you can’t swim with it.

(please note: it does not support brewing hot water, hot baths, and water vapor. Please avoid using and storing the device at a place of high temperature & high humidity.)

Although the bracelet can monitor your heart rate, it cannot be used for any medical purpose, it is only to help people live a healthier life. All measurement results are for reference only. They are based on scientific algorithms and sensors. So please don’t compare them to medical devices, we appreciate your understanding.

SHIPPING AND DELIVERY

We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.

How do you ship packages?

Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.

Do you ship worldwide?

Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.

What about customs?

We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.

How long does shipping take?

Shipping time varies by location. These are our estimates:

Location	*Estimated Shipping Time
United States	7-12 Business days
Canada, Europe	7-15 Business days
Australia, New Zealand	7-15 Business days
Mexico, Central America, South America	10-20 Business days
Asia	10-20 Business days
Africa	15-45 Business days

*This doesn’t include our 2-5 day processing time.

Do you provide tracking information?

Yes, you will receive an email once your order ships that contain your tracking information. If you haven’t received tracking info within 5 days, please contact us.

My tracking says “no information available at the moment”.

For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.

Will my items be sent in one package?

For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.

If you have any other questions, please contact us and we will do our best to help you out.

REFUNDS & RETURNS POLICY

Order cancellation

All orders can be canceled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be canceled.

Refunds

Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.

If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.

Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
Your order did not arrive due to exceptional circumstances outside the control of Benyar (i.e. not cleared by customs, delayed by a natural disaster).
Other exceptional circumstances outside the control of benyar.us

*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page

If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.

Exchanges

If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.

Please do not send your purchase back to us unless we authorize you to do so.